Booking options
£208
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EMOTIONAL INTELLIGENCE FOR INTERPERSONAL EXCELLENCE
Highlights
Delivered Online
2 hours
Description
Navigating the “Primitive Brain Hijack” to Build Trust and Rapport
In any workplace, the ability to handle complex human interactions is just as important as technical know-how. Emotional Intelligence for Interpersonal Excellence is designed to change the way you communicate with everyone around you — from challenging customer situations to everyday collaboration with colleagues. By strengthening your emotional intelligence, you’ll learn how to move past knee-jerk reactions and develop the calm, centred mindset needed to lead with confidence and composure.
This session explores how the brain works so you can better understand why we sometimes feel “hijacked” in moments of conflict, and, more importantly, how to regain control. You’ll learn how to spot your own emotional triggers and replace defensive reactions with clear, assertive, solution-focused communication. Through empathy and the “Empower & Ask” approach, you’ll build the skills to ease tension and develop genuine rapport. Whether your goal is to improve team working or provide outstanding service, this course gives you a practical framework for creating better outcomes in every interaction.
Delegates will be able to:
Manage “Primitive Brain Hijacks” using “Breathe, Name the Emotion, Think to Solve” to regain clear thinking during emotional situations.
Identify personal “Emotional Bait” and respond assertively, avoiding aggressive or passive reactions in order to remain professional.
Use empathy and validation to acknowledge feelings, reduce tension, and build rapport without necessarily agreeing with the other person.
Use “Empower & Ask” to shift the conversation from emotion to resolution by offering collaborative choices.
Online Format
Emotional Intelligence for Interpersonal Excellence is a 2-hour interactive virtual class for up to 20 people. You will be sent the online class instructions prior to class date.
Frequently Asked Questions
How are virtual courses conducted? What platforms do you use?
Our virtual classes are conducted using user-friendly and secure platforms that support interactive learning, such as Zoom and Teams. We want to ensure an engaging instructor-led virtual experience, that fosters effective communication skills development.
What resources are provided during the course.
Participants receive the manual for the course and additional resources as needed. They will have access to a follow-up check-in to encourage continuous learning and application of communication skills.
Can I interact with the instructor and other participants during the class?
Absolutely! Our online Public Speaking class is designed to be fully interactive. You are expected to engage with the instructor and other participants throughout the session. The virtual classroom includes features like chat, breakout rooms, and live Q&A sessions to enhance your learning experience.
Dates
- Delivered Online• to£208
- Delivered Online• to£208
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