EMAIL ETIQUETTE by Improving Communications Uk on cademy.io

Description

Front-line communication plays a vital role in shaping the public perception of every organisation.

This course is designed to help delegates organise their ideas and communicate clearly and effectively through email. By improving written communication skills, delegates will become more concise, communicate with conviction, and foster meaningful dialogue with their audience. These skills are essential for professionals who interact with the public, as improved communication leads to greater internal and external customer satisfaction.

Delegates will learn how to:

Write clearly and professionally, enhancing public perception of expertise

Communicate more efficiently in writing, reducing wasted time and increasing profitability

Craft concise, rapport-building messages for internal and external customers, fostering productivity and a positive workplace environment

Topics Covered:

Benefits of using email

Determining the purpose of an email

Steps to take before writing

Inflection in written messages

Effects of instant messaging and text messaging on communication

Basic email structure and planning

Writing effective subject lines

Paragraph structure and organisation

Including relevant details and summarising problems effectively

Proper use of CC and BCC fields

Why typing in all caps is considered shouting!

Proofreading techniques

This Email Etiquette course is a 90-minute interactive virtual session. Upon registration, delegates will receive online login instructions prior to the class date. This format allows delegates to enhance their skills conveniently from their home or office while improving their professional communication abilities.

Improving Communications Uk

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EMAIL ETIQUETTE

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